TechCrunch points out that Uber’s Indian rival Ola has had this particular feature for several years.
A third feature where audio of rides can be recorded and sent to Uber will also launch soon. A trial of the feature is already underway in Brazil and Mexico, another two of Uber’s overseas territories along with India that struggles with their safety records. Ola also has a system for recording ride audio already in place, hence Uber’s move.
It is good news for Indian riders and driver alike, but it begs the question as to why these features are not global. Uber doesn’t really have an excuse, and tends only to act in territories where crime or violence is high in relation to their rides and not in other ‘safe’ nations.
Since Travis Kalanick’s unceremonious booting out of the company, new CEO Dara Khosrowshahi has gone some way to deflecting the awful public image Uber had. but he still helms these decisions. Along with the absence of global safety features, Uber is fighting tirelessly to not allow driver to be classed as employees.