If you have a Fitbit with a screen, then chances are it can receive call and text notifications from your phone. This is handy if you want to be alerted with a buzz on your wrist when someone is calling or sending you a message.

In fact, even Fitbits without a screen like the Flex 2 can give notifications with its flashing lights and vibration.

Sometimes your phone won’t play nice with your Fitbit though, and notifications might stop coming through. This is usually down to Bluetooth connections and settings within the Fitbit app on your phone.

Here’s how to troubleshoot Fitbit notifications and get them working again.

If you’re setting up a Fitbit for the first time, here’s how to set up a Fitbit

How to fix Fitbit notifications

On your Fitbit

First, check if notifications are enabled on your Fitbit. Go into the settings menu and scroll to notifications. Then check all options are turned to ‘On’.

On phone

Now, check your phone and Fitbit are both on and charged.

Then check your phone’s Bluetooth is turned on.

On an iPhone and on an Android phone this is in Settings > Bluetooth

Once this is on, you should check if your Fitbit is connected to your phone.

Open the Fitbit app on your phone to check. If connected, a picture of your Fitbit will appear at the top of the screen with a green connected symbol next to it (iPhone on left, Android on right):

You’ll need to make sure that connection is green before proceeding. Tap on the picture of your Fitbit to go to the options menu

To test the connection on Android, tap on the three-dot menu at the top of the screen and then tap Send a Test Call Notification. This can’t be tested on an iPhone.

If the Bluetooth connection is working, your Fitbit will vibrate with a fake phone call.

From here, you can tap on Notifications under the General section on Android, or just Notifications on iPhone.

You can select Call notifications to be on or off, as well as specify which apps you want to send alerts for texts, calendar, emails and other apps. You have some, but not all of these options on an iPhone:

If these steps have not worked, you’ll need to check the Fitbit app’s permissions in your phone’s settings.

On iPhone and Android this is under Settings > Notifications > Fitbit

Make sure all permissions are turned on.

If some needed turning on, return to the start of this tutorial and repeat the steps.