Facebook has announced new feature Facebook Shops that allows small business to turn their Facebook pages into more accessible and attractive storefronts. It’s the company’s latest push into e-commerce for business, as opposed to its existing buying and selling section Marketplace.
“Facebook Shops make it easy for businesses to set up a single online store for customers to access on both Facebook and Instagram. Creating a Facebook Shop is free and simple. Businesses can choose the products they want to feature from their catalog and then customize the look and feel of their shop with a cover image and accent colors that showcase their brand. This means any seller, no matter their size or budget, can bring their business online and connect with customers wherever and whenever it’s convenient for them.”
Businesses can create a ‘Shop’ section on their page and create listings from there. Instagram will also gain a dedicated shopping tab where similar functionality will be given to businesses.
Buyers will be able to message directly with businesses using Messenger, WhatsApp or Instagram, all integrated as they are all Facebook properties. The above video shows a transaction happening through Facebook’s in-app checkout, which is optional. Most transactions will likely start on Facebook Shops and end up being completed on the business’ website.
Facebook is positioning this as an aid to businesses who may be struggling during the coronavirus pandemic, but it’s also a feature that should help both sides of the transaction in making Facebook a better place to buy things. It’s a little surprising it has taken this long.
Henry is Tech Advisor’s Phones Editor, ensuring he and the team covers and reviews every smartphone worth knowing about for readers and viewers all over the world. He spends a lot of time moving between different handsets and shouting at WhatsApp to support multiple devices at once.